HOSPITALITY OPERATIONS LEADER | HOTEL MANAGEMENT | GUEST EXPERIENCE
Albuquerque, New Mexico, United States, | (505) 592-8134 | sherilynnbrewer@gmail.com
Professional Summary: Dynamic and results-driven hospitality professional with over 10 years of experience in hotel operations, guest services, and revenue management. Proven record of improving guest satisfaction, driving profitability, and leading teams to deliver exceptional hospitality experiences. Skilled in operations oversight, team leadership, and strategic marketing within competitive markets.
EMPLOYMENT HISTORY
Professional Experienced Guest Services Advocate — Fairfield Inn & Suites & TownePlace Suites by Marriott
Jul 2024 – Present
• Deliver exceptional guest experiences through professional, proactive service and brand consistency.
• Represent property management in resolving guest concerns and ensuring satisfaction.
• Coordinate front desk operations and maintain a welcoming, organized lobby environment.
Director of Hotel Operations — Howard Johnson Midtown
Jan 2023 – Dec 2024
• Oversaw all hotel operations, including front desk, housekeeping, maintenance, and guest relations.
• Implemented revenue strategies and improved operational efficiency.
• Trained and motivated staff to exceed guest expectations and maintain brand standards.
Sales Specialist — Aryan Hospitality Services
Oct 2021 – Jan 2023
• Supported sales and marketing operations across multiple hotel properties.
• Designed digital campaigns and promotional materials to boost occupancy and visibility.
• Collaborated with property managers to strengthen brand image and guest engagement.
Hotel Operations Manager — Amerstone Inn & Event Center
Jul 2018 – Oct 2021
• Directed hotel operations, marketing, and event management for the Zia Grande Ballroom.
• Restored online booking presence and developed digital marketing campaigns tied to local events.
• Transformed unused space into a profitable event venue, increasing total property revenue.
Hotel General Manager — Sleep Inn Airport
Aug 2015 – Jun 2018
• Managed all hotel departments and achieved revenue growth through new business development.
• Oversaw budgets, P&L;, and guest satisfaction initiatives.
• Hired, trained, and led staff to meet performance goals and maintain service excellence.